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Payments Pulse

Payments Pulse
Payments Pulse, May 14, 2021
The Clearing House
Payments Pulse

Industry News & Resources

FedGlobal Change: ACH Payments to Canada

Source: FRBServices.org

CEOs Support Intelligent Bill Pay Capability on the RTP® Network

Source: The Clearing House

Join the Same Day ACH Celebration

Source: Nacha

Insights: The Online Account Opening Experience
(Infographic)

Source: Center for Payments


We Get Questions...

 Q and A
Q.)  Can the R14 and R15 return reason codes be used to return non-government transactions?
A.)   At one time the ACH Rules stated that the following return codes were to be used for government items only, but that language has since been removed and these codes can now be used to return other payments, when appropriate:

  • R14 - Representative Payee Deceased or Unable to Continue in That Capacity
  • R15 - Beneficiary or Account Holder Deceased
Keep in mind, RDFIs must use the code that most closely defines the reason for the return. For example, if the account is closed, a transaction should be returned using the R02 code. See the Table of Return Reason Codes that begins on page OR141 in the 2021 Nacha Operating Rules for additional descriptive information related to R14, R15 and more.
Have a question for TCHPA? Call 800-875-2242 (choose option 3) or email education.services@theclearinghouse.org.

Regulation E All-in-One
Resource Guide


Does your financial institution have the appropriate procedures and documentation in place to effectively comply with Regulation E error resolution requirements? Compliance is a necessity for all financial institutions. Don’t spend your valuable time writing and creating documents! The Regulation E Resource provides essential sample documents you need to establish or enhance your Regulation E error resolution processes and maintain compliance:

  • Regulation E Error Resolution Procedures
  • Electronic Funds Transfer Error Resolution Log
  • EFT Error Resolution Timeline Quick Reference Chart
  • Regulation E Employee Training Log
  • EFT Statement of Dispute
  • Sample Notification Letters

Order Now!

Regulation E Error Resolution
OnDemand Recorded Webinar

Regulation E places obligations on financial institutions to investigate consumer disputes for unauthorized electronic transactions for ACH, ATM and debit card entries. Using real life scenarios, this session addresses financial institutions’ error resolution obligations, including processes for disputes within the various payment systems.

Our live April 2021 session was recorded and is available OnDemand at no charge for TCHPA members – Order Now!

Digitizing Payments / Online Account Opening Survey

Join Us, Won’t You?

The Clearing House, in partnership with Nacha, invites you to attend an upcoming online event that connects the payments, banking and financial services community for professional development and meaningful collaboration. Representatives from Nacha and TCH will participate and we think our members will benefit from joining this virtual community as well.

Why attend? The Meetup website is packed with reasons that will help you make a case for participating. But we also encourage you to attend the following TCHPA webinar to enforce the need for a strategy and collaboration. Think of it as an optional pre-requisite!

Join Amy Smith, Vice President and Executive Director of TCHPA, as she discusses the current innovation trends in payments and offers a plan for developing a strategy to keep pace.

Payments Education

Upcoming Sessions

MAY
18

Building Your Payments Strategy
(Webinar)
MAY
25

Check Image Rules
JUNE
8

ACH Prenotes and NOCs
(Webinar)
JUNE
10

Nacha Webinar – Changing Payment Behaviors as a Result of COVID 19
Register via TCHPA and SAVE!
Be sure to check our Payments EducationBe sure to check our Payments Education page to view all available training, live and recorded. There are currently more than 90 titles from which to choose!

Member Support

Remember, when you need support from The Clearing House Payments Authority (TCHPA), you can reach our Member Services staff directly by calling 800-875-2242 and choosing option 3, or by emailing education.services@theclearinghouse.org. Although our staff is working remotely due to the COVID-19 pandemic, we’re still available to provide the support you need in a timely manner!

Professionals in every trade have an association they rely on for industry expertise, support and resources. We're the Association for Payments People.

Copyright © 2021 The Clearing House Payments Company L.L.C.
115 Business Park Dr.
Winston-Salem, NC 27107
United States
The Clearing House
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